Refund policy

Return & Refund Policy

We strive to ensure our customers are fully satisfied with their purchase. Please carefully review our policy below:

No Refund Policy
We do not offer refunds for change of mind, incorrect purchase, or dissatisfaction with the product. All sales are final.

Defective or Damaged Items
If your item arrives defective, damaged, or incorrect, we will process a full refund or send a replacement at no extra cost. Please contact us immediately at support@fituniverse.shop with photos or videos showing the issue so we can evaluate and resolve it promptly.

Return Condition
If a return is required for a defective item, products must be sent back in their original packaging. Items returned without prior approval will not be accepted.

How to Report an Issue
To report a defective, damaged, or incorrect item, email us at:
📩 support@fituniverse.shop

Please include:

• Proof of purchase

• Description of the issue

• Photo or video evidence

We will then provide instructions and, if applicable, a prepaid return label.

Exclusions
We cannot accept returns or issue refunds on:

• Used items without proof of defect

• Sale items or gift cards

• Products damaged due to misuse or improper handling

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